Help Desk
Rapid Solutions and Round-the-clock Support
We’ve all been there. Unexpectedly, an error message occurs just as you attempt to send a critical email. Or your system goes down for no obvious reason. There is nothing more frustrating than when you need your technology to work, and it suddenly doesn’t.
That’s why Nothing But NET offers network and desktop support, 24/7 and 365 days a year, to answer and direct your technology-related questions. We can quickly diagnose and troubleshoot just about any technical issue, from a printer malfunction to a total network failure.
Our award-winning team of technicians are available to repair issues onsite if a remote solution is not possible, and are always available by one of the following three methods:
1) Submitting a Help request online by emailing support@nothingbutnet.com
2) Calling our Helpdesk at 480-222-6025
3) Contacting your dedicated Account Manager
The Technology Help Desk is also the single-point-of-contact for all inquiries about Nothing But NET’s services. The Help Desk will direct your question to the appropriate area for follow up. Once a ticket is opened, our customers immediately receive a Ticket Confirmation email for tracking purposes, in accordance with industry best practices.
With NBN you can feel confident that whatever the crisis, we get you up and running as quickly as possible, and with minimal disruption to your operations.
Below is a sampling of the services our Help Desk covers:
• Support for any computer issue
• Onsite computer or network assistance
• VoIP support
• IT help desk
• Virtual private network setup and support
• Spyware removal and virus troubleshooting
• Remote monitoring
• Tape backup setup and support