August 2025

Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub

Managing inquiries just got easier. 📥

Introducing the Queues app in @Microsoft 365 Teams. This blog post explains how the app consolidates and organizes incoming chats so staff can respond faster and more efficiently.

Read the blog to see how Queues helps deliver better, more organized customer engagement.

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Boost customer engagement with live chat in Microsoft Teams

When your team needs answers, speed matters. ⚡

This customer story shows how one of the world’s largest universities uses @Microsoft 365 Teams to handle high volumes of student inquiries through live chat — improving efficiency, satisfaction, and scalability.

Watch the video to see how Microsoft Teams is transforming real-time engagement.

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5 Artificial Intelligence (AI) Infrastructure Stocks Powering the Next Wave of Innovation | The Motley Fool

AI is only as strong as the infrastructure behind it. 💪

This article outlines 5 infrastructure companies playing a central role in enabling large-scale AI. Read it to see who’s leading in AI infrastructure and how to prepare your own environment.

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Hackers Trick Victims into Downloading Weaponized .HTA Files to Install Red Ransomware

Think .HTA files are outdated? Hackers don’t. ☠️

This article highlights a concerning trend: Attackers disguising weaponized .HTA files as harmless downloads to bypass security controls. The result is a full ransomware deployment — no user privilege escalation needed.

Read the article to understand how these attacks work and what to do about them.

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Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

What problems do you face getting timely and accurate insights from data? For ideas on how to overcome them, download a complimentary copy of the @Microsoft eBook, “Analytics Lessons Learned.” It shows how five companies overcame data problems by unifying cloud analytics.

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